Disabled Refuge Systems

Building regulations state that new non-domestic buildings with more than one storey provide refuge areas for people who cannot easily use fire escapes and evacuation lifts. RES can supply and install disabled refuge systems that provide effective emergency voice communication in the event of a fire.


Our disabled refuge system solutions:

  • Emergency voice system installation

  • Emergency voice system servicing, maintenance and inspection

  • Disabled refuge signage

Safe refuge

Disabled refuge systems are designed to enable people who cannot easily use fire escapes and evacuation lifts to be able to call for assistance in the event of a fire.

RES can install BS5839-9 compliant Emergency voice communication systems to non-domestic premises such as schools, offices and hospitals.

Call outstations

Emergency call outstations are installed in dedicated refuge areas and are connected to a master control panel. From the outstation you can call the control panel and speak to emergency personnel.

Emergency call outstations can be provided in green, red or silver and provide two way hands free speech at the touch of a button.

Master controller panel

Master control panels can take up to 4 or 8 lines from call outstations and are usually located in a building control room, lobby or fire services access point.

The emergency services or building personnel would answer the phone and be able to communicate with the person at the call outstation. Each outstation is identifiable by refuge area number which would be marked on the building Fire Plan. Additional master control panels can also be added.


Our disabled refuge services cover the South of England including the counties of Middlesex, Essex, Kent, East Sussex, West Sussex, Surrey, Hampshire, Dorset, Wiltshire, Gloucestershire, Berkshire, Oxfordshire, Buckinghamshire, Hertfordshire including London, Brighton, Portsmouth, Southampton, Winchester, Bristol, and the surrounding towns of Aldershot, Basingstoke, Beaconsfield, Bracknell, Cirencester, Egham, Farnham, Guildford, Henley on Thames, High Wycombe, Maidenhead, Marlow, Newbury, Oxford, Poole, Reading, Slough, St Albans, Staines, Swindon, Watford, Windsor, Woking, Wokingham and Worthing.


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